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Carer Adviser for Carer Support Dorset  

Carer Support Dorset are a local charity supporting unpaid carers across Dorset who are caring for a relative, friend or neighbour who has an illness or disability.

Position: Carer Adviser

Location: Ferndown, Dorset

Salary:  £24,192 - £26,710 per annum (FT Pro Rata)

Hours: 26 hours a week including occasional weekend/evenings

Benefits: 28 days’ holiday in addition to bank holidays, up to 5% employer contribution to pension, free annual eye tests.

About the Role:

Carer Support Dorset was commissioned by Dorset Council as the Lead Carer Organisation and was launched in November 2019. They are seeking to employ one Carer Adviser who will be the first point of contact to carers in Dorset. You will be working in a team, answering queries from carers of all ages by phone or email, and registering them on the Dorset Carers Register. You will offer information, advice and guidance, and signpost and refer carers on where necessary, including for Care Act Carers Assessments.

Your role will also include delivering carer awareness sessions to other organisations and developing links within the community. You will be expected to facilitate groups (both face-to-face and virtual) as well as work with carers to ensure that their voices are heard throughout the County.

This post is office-based in Ferndown, with travel across Dorset to meet the needs of the service.

About You:

As Carer Adviser you will have a positive attitude, confidence, and the ability to work collaboratively as part of a small team. Other essential skills and experience include:

  • Experience of offering information, advice and guidance to people both by phone and face to face

  • Experience of speaking to groups of people

  • An understanding of safeguarding policies and procedures

  • Knowledge of carers’ issues and rights

  • Multiagency working, including whole family assessments and liaising with other agencies

  • Excellent written and verbal communication skills

  • Proficient in the use of IT and databases to manage time effectively, prioritise cases, record information gathered through assessments

Due to the nature of this role, it is essential that the successful candidate has a full driving licence, with access to a car for work purposes.

To Apply:

For more information and to apply, please download a full job spec and application form from https://www.carersupportdorset.co.uk/about-us/job-opportunities. CV’s will not be accepted. Please send your completed application form to [email protected].
If you fit the job requirements, Carer Support Dorset will be able to offer you a job interview as soon as one can be arranged.


Volunteer Centre Dorset are thankful for the support from:

Dorset County Council
National Lottery Fund